Message Archive

Your message Archive contains a record of all email and text messages sent to your patients and colleagues through your Member Dashboard. You can use this page to verify when a message was sent and the email address or phone number to which it was sent, or you can view a copy of the message.

Message Type

Your archived messages are sorted into three different categories, each with its own section in the Archive. From the Archive page, you can click any of these links in order to search for messages of that type. 

  • Patient Email - An archive of emails sent to your patients
  • Colleague Email - An archive of emails sent to your colleagues
    (This does not include messages sent regarding individual patient treatment through the Collaborate page.)
  • Text - An archive of text messages sent to your patients

Reminder Type

The Patient Email and Text archives allow you to filter your search results based on the type of reminder delivered to a patient, so that you can narrow your search when you’re looking for a specific type of reminder. Simply select the reminder type in question before clicking “Go” when initiating your search.

Date Range

Archive searches will not work unless you first select a date range for your search. You can click the calendar icon to choose your dates, or type the dates into the box in a MM/DD/YYYY format. Any date range is acceptable; however, the start date must be earlier than the end date. To search for a single date, just type the same date into both fields.

Sorting Options and View

Once your results have displayed, you can click the header of any column in your search results to sort by this column. An arrow will appear to the right of the column currently being used to sort your results to indicate whether this column is sorting in ascending or descending order.

Clicking the View button will open a small pop-up window that will show you the body of the email or text message sent. This window will also include the address to which the reminder was sent and attachment information, if an attachment was included.

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Still have questions?

Our Member Services team is available Monday through Friday, from 6:00 AM until 5:00 PM Pacific. You can reach us Toll Free at 866 537-8272 (outside of North America, dial +1 206 458-7700) - or use our Contact Form to send us an email.